About Shipping
We usually ship goods by DHL Collected, DHL, UPS, TNT, Fedex, EMS, and SF Express.
The delivery time is as follows:
DHL 3~5 days, UPS 5~7 days, TNT 5~10 days, Fedex 4~6 days, and DHL Collected 1~3 days to arrange.
By air, 7~10 days; by sea, 15~48 days.
Warranty Policy:
We offer our customers professional service and an after-sales warranty.
If you are in the following situation, here are our solutions:
Delivery problem
1. If the parcel is damaged during delivery, please contact us and express company, and we will resend a new parcel to you.
2. If the parcel content is incorrect or shortens, please contact us and express company, and we will resend a new parcel to you.
3. If the parcel is lost during delivery, we will resend it.
Customs problem
1. If you have any problems with customs clearance, please contact us; we will try our best to help.
2. If you are not available to finish customs clearance and want a return, all extra costs will be paid by you.
Quality problems
1. If the product has quality problems after use, please contact us; we provide a warranty.
2. If the product has quality problems when you receive it, please contact us ASAP, and we will help to check and resend it.
Return, Exchange, Refund
1. If the parcel is damaged during delivery, please contact us and express company, and we will resend a new parcel to you.
2. If the parcel content is incorrect or shortens, please contact us and express company, and we will resend a new parcel to you. or refund the missed.
Technical Service:
1. We provide a technical guide for use or installment after sale; please feel free to contact us when you need it.
2. We provide product technical files and drawings; if you need them, please contact us.
For any questions, please feel free to contact us. Our contact information is as follows:
Email:info@hyunkook.group
